Return Policy accepts returns when the item is returned within 90 days of receipt and is accompanied by a Return Authorization (RA) number.
Shipping & Handling charges are not refundable unless you purchase Return Shipping Protection. For any "Free Shipping" items that are returned or exchanged, you will be responsible for our actual cost of shipping the product to you. You will be refunded for all but what it cost us to ship it to you.
You will be responsible for any costs incurred shipping the product back to us unless you purchase Return Shipping Protection.
All returned merchandise must be in the original manufacturer's packaging including manuals and registration cards. We will not accept any dirty, washed, or used items, or items that are not otherwise in saleable condition. We cannot accept returns of items that have been assembled or modified.
Hanging wall letters that have been painted or modified in any way are not returnable.
All paint and paint samples are custom tinted and not returnable.
Gift certificates are not redeemable for cash and cannot be returned for a cash refund.
Please keep in mind that once an order has shipped, it cannot be cancelled. If you refuse an order, there will be a $15.00 refusal fee in addition to our actual incoming and outgoing shipping costs.
How to return merchandise:
Please click here to request a Return Authorization (RA) Number. RA's expire 21 days after issue.
Please include the following information:
  1. order number, Product model number and description, Date product was ordered, and Reason for return.
  2. Your name and e-mail address (or postal address).
Include your RA number as part of our address on your package (as shown below). Packages not bearing an RA will be refused by our warehouse.
Send returns to:
Baby SuperMall, LLC
ATTN: Returns- RA # [put RA here]
2560 Northwest Pkwy.
Elgin, IL 60124-7865
Damaged Item
Ground Shipping
We take great care in the packaging of our items, but in the event that you receive a damaged item please send us an e-mail at with an image of the damaged part and we will make every effort to send you the necessary replacements as quickly as possible. You may also contact us at 888-276-6654 Monday-Friday, 8:30am-5pm Central Time for any further assistance.
White Glove Shipping
For your protection, it is important that you inspect all packages at time of delivery. If there is any damage or you believe that there is any damage please write "PRODUCT DAMAGED" on the proof of delivery receipt that you will be asked to sign. This will simplify the process of taking care of the damaged piece(s). If you have already accepted the package and you find that parts are missing or damaged, please contact us immediately. Time is of the essence since most carriers only allow us to file freight claims within 48 hours of delivery.